SHIPPING & ORDER STATUS:
We Accept major credit cards via Paypal. All Payments Must Have A confirmed address. If a Problem arises Please contact us immediately. Lead times vary depending on items purchased. Items in stock will ship the next business day. Items that are currently out stock will ship immediately after their arrival(usually between 1-3 business days). Items purchased that are on back order or from previous collections may take up to 14 days to be delivered. A confirmation email will be sent with delivery information once an order is has shipped. Acqua Couture cannot be held liable for incorrect shipping addresses so please make sure your information is up to date. All Shipping is via USPS, unless other arrangements are requested at the time of purchase. Estimated delivery times are stated at time of checkout when you choose which delivery method you would like. Please note that international orders may take up to 20 business days to be delivered depending on the local customs processing. All purchase transactions are deemed completed upon Acqua Couture verification that an order has been delivered by providing a tracking number for domestic orders and a delivery confirmation receipt for international orders. Acqua Couture cannot be held liable for any delays that are beyond our control including but not limited to any domestic or international postal service issues.***International orders please be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed. Please note Ship holidays.
If you need to exchange your item, you may send it back to us within 6 days of receipt for a refund or exchange after obtaining a return authorization number by emailing acquacouture.com. To receive a full refund, return the items in NEW, unused, and unworn condition (NO makeup stains, self tanner stains, oil stains, tears, rips, etc.) with all of the original tags still attached and undamaged, in the original packaging. These guidelines are put in place for fitting purposes. If you need to exhange for a different size, that is easy and we cater to those needs. Certain items from past collections 2009-2012 are made to order and are non-refundable. However if you order from 2013-2014 collections, as long as you send it back within 6 days of delivery in ORIGINAL condition you’ll get a full refund or you can exchange it for another size or another suit. There is a 19% restocking FEE for ALL returns. Refunds will be sent to the purchasing bank/credit card on file. To ensure our ability to continue offering our customers great prices, with quality items, no returns or exchanges will be accepted after the 6 day period. All shipping charges including the cost of delivery will be the responsibility of the customer should you decide to return or exchange an item. Custom ordered jewelry, special order items and final sale items are not returnable.
DAMAGES & CLAIMS:
Please inspect immediately after receipt. If damage has been found, email firstname.lastname@example.org including “CLAIM” in the subject line and let us know what went wrong. Please include pictures and explain the issue. You must contact Acqua Couture within 24 hours of receipt to report damage. Damages must be repacked in the original packaging it came in.